FAQs: Jacksonville Shuttle & Taxi
Jacksonville Shuttle & Taxi Answers
Is gratuity included in the cost of the fare?
In most cases, it is not. Gratuities typically range from 12% to 20% of the cost of the fare, and are at the discretion of the passenger.
• All fares over $100 (a 15% gratuity will be added to cost of fare)
• Trips to Gainesville (gratuity included in cost of fare)
• Some group/van trips may include gratuity in estimated quote
If my flight is delayed, will I need to call or pay a wait fee?
Although your flights are monitored by our company as part of standard practice, it is still recommended and appreciated that you inform us if your flight is delayed.
When/how do I pay?
You can pay with cash or credit card (Visa, Master Card, Discover, or American Express) 1) when making a phone-in reservation, 2) at the time of pick-up, or 3) through PayPal online, which is secure, third-party transaction system. All are safe, reliable transactions.
What if I need to schedule a ride in the middle of the night?
That is fine. We pick-up any time of the day or night with a reservation. A surcharge may be applied for rides scheduled between 1:00am and 5:00am.
Can you supply a car seat for my infant/toddler?
Yes, please let a customer service representative know that you will need a car seat when you schedule your trip arrangements. There is a $5 service charge for each car seat reserved.
Where will I meet my driver at the airport?
Jacksonville International Airport (JAX) has a “limo lot” at the north end of the baggage claim area. To get there, exit the doors by Carousel #1. To the right of the exit is a Ground Transportation booth. Tell someone in the booth you have scheduled a ride, and they will call your driver, who meets you at the curb.
What if I don’t see the rate I’m looking for under your Rates page?
Simply go to our Request a Rate page and input your information. We will get back to you with a quote. Or, call us at (904) 415-9779!
Are there any luggage policies?
Please let us know if you will have more than 1 large bag and 1 carry-on item per person. If you have golf clubs, surfboards, skis, or any other large equipment, please let us know before your pick-up, as we may have to make alternate arrangements to accommodate your items.
How many people will fit into one car?
Normally, 3 adults can fit into a car. Please let us know if you have more than 3 passengers, as alternate arrangements may need to be made (minivan, separate cars, etc).
Can I e-mail you with questions?
Absolutely! You can contact us at firstname.lastname@example.org
Do you charge wait time?
Wait time is not charged for delayed incoming flights. However, wait-time fees will be applied in all other instances which delay the scheduled pick-up time ($20 per half hour).